Thinking SAFE™ Backup² services are designed to be flexible enough for almost any customer, whilst still providing an agreed SLA covering the most critical aspects of the service.

• Helpdesk Telephone Response - calls answered within 5 rings & logged for immediate action
• Helpdesk Callback Response - calls returned within 10 minutes
• DR Planned Response - Planned recovery will be initiated within 30 minutes
• DR Callout Response - Disaster recovery team will be online within 2 hours
• Hosted Recovery Response - recovery will be initiated within 2 hours
• Data Shipment Response - shipment will be initiated within 2 hours